Garden centres full of tacky ornaments, sweets and messy displays are failing to inspire their customers to garden, according to a celebrity shopping expert.

Mary Portas was critical of garden centres

Mary Portas, star of TV’s Mary Queen of Shops, said she has “never been to a garden centre where anyone really educated me on what to do with my garden”.

Speaking to the Horticultural Trades Association last month, Mary slammed garden centres for overturned pots, messy pond liner displays, a lack of information in compost sales areas and a “don’t give a monkey’s lack of inspiration”.

She was critical of garden stores selling tacky ornaments (resin meerkats have overtaken gnomes as the best-selling ornament of 2010).

The HTA said Mary’s talk highlighted many positive aspects of garden centres.

The HTA’s Andrew Maxted said: “Mary commended a number of garden centres known to her personally and highlighted the attributes that she believes set independent businesses apart from national chains: specialisation, sector knowledge, community involvement and personal service. The HTA welcomes Mary’s observations on the garden retail sector.”

  • Gbenga

    I hate spinich (Although if nohntig else to eat I am sure I would have no problem eating it.) but I love it’s leaves. I prefer baby spinach even to a regular head of lettace. I wonder how the radish leaves would taste. Also interesting about the green onions. I use every thing from them, but the very end tip and the very front tip. I wonder if the tiny white head would grow by it self opposed to the big piece you stuck in the ground.

  • Jonathan Winchester

    Mary makes some good points but through our mystery shopping programmes the standards within the independent garden centres are definitely improving. Within the independent sector there will always be a massive range of standards but numerous independent outlets are making a real effort to improve the customer experience.